Refund policy

Refund & Return Policy

At Potion Pals, we take pride in the quality of our products and carefully package each order to ensure it arrives safely.

Change of Mind

We do not offer returns, refunds, or exchanges for change of mind. Please choose carefully before placing your order.

Damaged or Missing Items

If your order arrives damaged, defective, or with items missing, please contact us within 5 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the damaged item(s)

• Clear photos of the outer packaging and parcel

Once reviewed, we will arrange a replacement item at no additional cost where appropriate.

Returns

We do not require items to be returned in order to issue a replacement. In some cases, we may request additional information or evidence before processing a replacement.

Shipping Costs

We are unable to refund any freight or shipping charges, except where required under Australian Consumer Law.

Incorrect Address / Delivery Issues

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any issues with your order, please contact us at:
info@potionpals.com.au

We’re here to help and will do our best to resolve any problems promptly.

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Note: This policy is in accordance with applicable consumer laws, including the Australian Consumer Law (ACL), which provides guarantees that cannot be excluded.