Shipping policy

Shipping Policy

At Potion Pals, we aim to ensure your order is processed and delivered as quickly and smoothly as possible.

Processing Time

All of our products are made to order. Orders are typically processed within 2–3 business days from the date of purchase.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Please note that processing times may vary slightly during busy periods.

Shipping Location

We are located in Perth, Western Australia, and all orders are dispatched from this location.

Shipping Timeframes

Delivery times will vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Standard Shipping: 3–8 business days
Express Shipping: 1–4 business days

Please note that these timeframes are estimates only and may be affected by factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delays

While we do our best to ensure timely delivery, Potion Pals is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.